DELIVERY & PICKUP:
We only deliver based on distance, a minimum of $100 or more for small orders, especially those not including an inflatable rental. All regular prices is for a days rental.(ex. we deliver Saturday morning, it'll be picked up the next day based on our agenda) Earliest deliveries start from the day before the events (in some instances) or 8am on the day of the event as we also to try accommodate the customer/s desired delivery time. It is required to have at least a 4-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are not guaranteed. Latest pickup time is at 8:30 pm in the summer time. . If the event goes late into the night it is recommended to choose the overnight option (no additional fee depending on product rented), which we will then be pickup the following morning between 8am - 2pm.
Delivery: Delivery is included for all inflatables to our regular delivery areas. Tables, Chairs, Tents, Party Extras, and Advertising Inflatables do not include delivery, an additional delivery fee will be applied unless it's being delivered with an inflatable. The person or an adult who made the reservation must be present during the time of delivery to sign the rental agreement. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time.
Pickup: Pickup’s will begin from our requested time, but can range up to 3 hours after due to workload. If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. Overnight pickups are done the next morning between 8am and 2pm at our discretion.
Setup: Inflatables can be setup on grass, concrete, hardwood or sand, but we must be informed before delivering the item. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time we discover there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5-6 feet wide for the larger inflatables.
Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. Water should be turned off when the water slide or slip n slide is not being used.
Tables, Chairs and Tents: Delivery of tables and chairs is not included in the cost of renting the items. Unless rented with an inflatable, an additional delivery fee will be attached, which will be based on distance to any order consisting of these items alone. We ask that the items be cleaned prior to pick-up just as they were dropped off; that is to say that all tables and chairs should be folded and stacked as they were dropped off.
Site Prep: Customer must make sure setup site is ready, like the lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional fee. If site is not ready we may be forced to leave and reschedule your delivery at a later time, in which case a delivery fee will be applied.
Underground Utilities: Please be ready to inform driver of the existence of any underground utilities as we are not responsible for damage and it may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation.
Deposit: A deposit of $20% is required when placing an order. For over the phone/text rentals and you want to pay cash, a credit card number will be required to be placed on file for security reasons.
Credit Card: All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation). If name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, than a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted.
Cash: The preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay COD but must pay the $25.00 downpayment via credit card (a credit card number will be required to be placed on file). Customer is required to have exact cash amount for the balance due since drivers do not carry cash with them.
Tax: The property is being leased (rented) will incur a 6.5% sales tax unless tax exempt(must provide proof on or before rental). There is no tax charged on delivery fees, just the equipment.
If a customer decides to cancel their reservation, a cancellation fee of $25.00 total will be applied. If the customer cancels their order the day before or day of the rental, they will be charged the whole rental amount.
If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20 mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer must call and cancel before 7am on the day of the event (voicemail and texts before 7am are ok for cancellation). If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that we can deliver if weather conditions get better.
If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, we reserve the right to cancel the order, due to safety concerns, with NO refund provided. During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain. It is the customer's responsibility to call Tropical Fun Rentals to cancel their order or go through with it during these rain/inclement weather days before 8am. If customer decides to cancel order once the driver has arrived at their location, than TFR reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.
PARK RESERVATIONS (An additional $35 fee is added to all insurance request):
Customer must be present at the park at least 1-2 hours before the time of delivery.
Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please check with park officials to make sure. If a permit is required but but not obtained or falsified, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.
Insurance: TFR will provide liability insurance for a fee of $30.00 and will deliver to all parks that allow rentals. Customer should reserve units approximately one week before the event day to allow time for processing the required insurance certification with the park.
Electricity: A generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. It is your responsibility to verify if you'll need a generator, which will be an additional $45.00 to rent.
Tables, Chairs & Fun Food Machines: we do not deliver these items to a park unless an inflatable is added to the order.
Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly.
Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and double check the outlets to make sure they will provide sufficient electricity.
Extension Cords: We provide extension cords if the setup is within 50 feet from the outlet. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.
FUN FOOD MACHINES:
Machine rentals are all table top machines and DO NOT come with a table/stand. Customer needs to provide a table and an extension cord. All concession machines come with all the accessories needed for 40 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of driver's instructions.
Note: Snow Cone machine rental does not include ice cubes and must be purchased by the customer (can be purchased from any supermarket). It is recommended to have about 20-30 pounds of cubed ice for every 40 servings.
Customer is responsible for supervising the safety and conduct while our products. Therefore, there should be a responsible adult/s supervising the operation while in use at all times. Safety of all participants and equipment/s is the responsibility of the renter. All units come with safety instructions and in the rental agreement. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed. Children must follow attendants guidelines is the adults or parents responsibility.